Essential Site Maintenance

Sorry, we’re down for maintenance right now. We’re working hard behind the scenes to get things back up and running.

Claims

New claims submissions: Where possible please use VetEnvoy. Alternatively, your clients can download an editable PDF claim form. Once completed by you and your client, please send it along with your invoices to claims@petplan.co.uk

Pre-authorisation of treatment: For emergency submissions please contact 0330 102 1606.

Existing claims: The ability to view or update is temporarily unavailable during this time.

4 Weeks Free Insurance

Our online form is currently unavailable, please hold your clients details until the site resumes. Rest assured that if a pet who is currently on hold needs to claim, we will backdate the start of cover according to your records.

What steps should be taken if a pet who is currently on hold needs to claim?

In this circumstance, please call Vetline on 0330 102 1606 who will review and confirm if the claim is eligible and if so will be honoured.

When normal service resumes, breathing room will be given to ensure you have adequate time to input backdated introductions. We will notify you when full functionality is restored.

Other Site Functionality

We apologise for the inconvenience and will update you by email when full website functionality resumes.

Thank you for your patience.

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